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A true story from a customer's inbox

A quote request landed with drawings attached. By the afternoon, a £51,300 quote was waiting for Approval.

Mailbuttons gives your business an AI agent with its own email address. Clients write to it the way they'd write to you. It asks the right questions, prices from your rates — and nothing goes out until you press Approve.

Get a quoting agent for your business →Watch the quote happen ↓

  1. 9:14 — A QUOTE REQUEST ARRIVES

    The enquiry

    From:Jo Reeves <j.reeves@gmail.com>
    Subject:Loft conversion quote — 42 Elm Road
    Hi — we're hoping to convert our loft into a bedroom with an en-suite. I've attached the architect's drawings. Could you give us a price? Thanks, Jo
    architect-drawings.pdf

  2. THE AGENT WRITES BACK

    It asks before it prices

    From:Quotes — your firm
    To:Jo Reeves
    Subject:Re: Loft conversion quote — 42 Elm Road
    Thanks Jo — two things before we price this properly: 1. Do you have a staircase specification in mind, or should we quote a standard softwood staircase? 2. Is there scaffolding access on the north elevation?
    From:Jo Reeves
    Subject:Re: Loft conversion quote — 42 Elm Road
    Softwood is fine for the staircase. And yes — side access is clear.

    Your clients get a professional back-and-forth with your business — not a form, not a chatbot. The agent asks only what it actually needs.

  3. PRICED FROM YOUR RATE CARD

    Your numbers, not the internet's

    38 m² of loft floor at your £210. Steel beams at your £1,400. Your margin, your contingency, your VAT treatment. The arithmetic is done by the platform, not the AI — totals are computed, never imagined.

    Subtotal£37,280.00
    Contingency & margin£5,470.00
    VAT (20%)£8,550.00
    Total£51,300.00

  4. IT WON'T GUESS

    What it isn't sure of, it says so

    The floor area came off the drawings, not a tape measure — so it's flagged for you to confirm, never buried in a number. And anything with no match on your rate card is listed as not priced, for you to price or send back. Nothing the agent is unsure of becomes a quiet line item.

  5. ONE SCREEN. BUTTONS.

    You stay in charge

    The approval screen: the quote's line items with open flags, and the Approve & send button beside the £51,300 total

    Edit a line, send it back with a note, or press Approve & send. Jo's answer about the staircase is right there in the flags — resolved. Nothing leaves without you.

  6. SAME DAY

    A quotation your business is proud of

    The quotation email sent to Jo: branded, itemised, with the £51,300 total

    A branded, itemised quotation — assumptions and exclusions stated, your firm's name on it — in Jo's inbox while your competitors are still promising to call back.

Always your numbers

  • Your rate card sets every price.
  • Your house style writes every email.
  • Send a quote back with a note and the agent re-drafts it.
  • Nothing is sent without a person pressing Approve.

Why email?

Your customers already do business by email. The enquiry, the questions, the quote, the yes — it all arrives in an inbox and leaves from one. So we don't ask you to move anyone to a portal, an app, or a chatbot. We give your business an AI agent with an email address of its own. To your clients it's simply your firm, replying quickly and properly. To you it's a colleague whose every important action is a button on your screen.

Quoting is one job. Agents take others.

We run our own company on the same platform. One line each:

  • ScribeWrites our newsletter

    Send it a brief by email and it drafts the next edition, ready to go out.

  • HeraldRuns our mailing list

    Join a mailing list run entirely by an agent. When you subscribe, your address simply joins the live policy allowlist it's allowed to write to. See it live →

  • ConciergeStaffs our front desk

    Every message through our contact form is read by an agent, acknowledged, and remembered. Try the front desk →

  • QuartermasterKeeps our books

    We email it a question and it replies, pointed at our own dashboards.

None of this is a demo environment — it's our real email.

Built so you can say yes

  • server-side policy gate on every send
  • recipients limited to approved lists
  • judgment calls escalate to a person
  • tamper-evident audit log of every decision

How the governance works →

UK company. EU/UK data residency. Your data is never used to train models.

In testing, inspection & certification? We run a shadow-mode assessment programme. →

Get a quoting agent for your business

We onboard a small number of businesses hands-on — your rate card, your house style, live in weeks. Tell us what you quote and we'll come back within one UK business day.

Prefer to talk first? Book a call →

Latest writing

Notes on giving AI agents an email address your security and compliance teams can sign off on.

All writing →

Building with Mailbuttons?

See the policy file your AI agent runs behind — full schema, threat model, and a 60-second integration recipe.

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