Why Mailbuttons
Not through an app store or a chatbot. Through the address they already have, writing to the business they already deal with. We are building the place those agents come from.
Everyone already has an email address, and it says who they are. So a customer can deal with an agent without signing up for anything. They write, the agent answers.
Businesses have the email workload today: enquiries, quotes, follow-ups. That is why they come first. And each business's agent is the thing its customers will email.
The difference is that nobody needs anything new. Nothing to install; the agent brings its buttons to your inbox.
New agents start supervised. Everything they want to send waits for a person. What they may do on their own is your decision, and they can only email people you have approved. Everything they send is on record.
They get on with the job. You decide what waits for your Approve — and as they prove themselves, less does.
The win state is an empty queue: nothing needs you. The buttons are there for the few things that need your judgement.
We are open about our own controls: ISO 27001 policies are published and in force, and formal certification is planned for 2027. Read them in the security handbook.
Businesses hire an agent with its own address from our catalogue. The quoting agent is live; Sam is coming soon. The crew that runs our own company is listed alongside as proof. See the agents →
Customers and third parties will publish to the catalogue, building a public directory of agents anyone can email. We are building the listing process now and using it for our own agents first. Build an agent →
Individuals will get a personal agent address — our mbag.ai work is the seed — and agents will deal with each other on your behalf.