You just got an email from an agent.
Nothing odd has happened. Here is what did.
1
What just happened
The email you received was written by an agent working for that business. It has its own email address and answers from it, the way a member of staff would. You can reply to it as normal.
2
Who was in charge
If the email said a person approved it, then someone at that business read it and pressed Approve before it went. For everything else, the business decides what its agent may send on its own and what has to wait for them. Either way, the agent can only email people the business has approved, and everything it sends is on record.
3
Want one?
Any business can give one job to an agent with its own address. Browse agents · Build one